Last updated: 31 March 2026
You are fully responsible for all activity conducted through your account, whether performed by you or by others. In the event of a security breach, the account holder remains liable for any resulting violations of these Terms of Service (TOS) and Acceptable Use Policy (AUP). This document sets forth HOSTCAY's Acceptable Use Policy and Legal Agreement, governing the use of all HOSTCAY infrastructure — including, but not limited to, bandwidth, transport networks, servers, switches, IP addresses, and any other equipment used to transmit, receive, or process data. Both acceptable and prohibited uses of our services are described herein. All HOSTCAY users are required to read and understand this document in its entirety. We reserve the right to enforce, update, modify, or amend these terms at any time, and to take corrective action based on our assessment of user conduct.
SERVICE PROVIDER
Netacel Inc. — A registered International Business Company (IBC), Company No. 245535, incorporated in the Republic of Seychelles.
Registered Mailing Address:
306 Victoria House
Victoria
Mahe
Seychelles
1. DEFINITIONS
"WE" / "US" / "OUR" / "HOSTCAY" / "HOSTCAY.COM" refers to HOSTCAY and/or any of its parent companies, subsidiaries, and affiliates involved in providing the Services.
"YOU" / "YOUR" / "YOURSELF" / "USER" / "CLIENT" / "CUSTOMER" refers to the individual or entity accessing the Website and/or using the Services.
"End Users" refers to any individual or entity that directly or indirectly — through another user — (a) accesses or uses Your Services Content, or (b) otherwise accesses or uses the Services under your account.
"Services" refers to all products and services offered by HOSTCAY through its Website, including but not limited to web hosting, server hosting, domain registration, infrastructure management, and related services.
"Services Content" refers to all source code, files, software, processes, interfaces, data, text, configuration settings, media, and other materials stored, hosted, or processed by the Services.
2. USER PRIVACY
HOSTCAY is committed to protecting your privacy. All information collected from you is stored securely and treated with strict confidentiality. We will never sell, rent, lease, distribute, or disclose your personal information to any third party without your explicit consent. Any data you provide will be used solely for purposes you have agreed to, and we may use it to communicate with you regarding developments, alerts, invoices, and other service-related matters. You are responsible for providing accurate contact information so that we can reach you effectively.
We collect information through both manual and automated means, including communication profiles and cookies. Depending on the nature of your inquiry — whether for service, support, or sales — we may collect details such as your name, address, telephone number, fax number, email address, service dates and types, payment history and method, payment amounts and dates, and domain name(s).
For transactions involving credit card or PayPal payments, we neither store nor handle your financial information directly. All sensitive payment data is transmitted through secure, encrypted servers, indicated by the security icon in your browser during the transfer of personal information.
HOSTCAY uses automated data collection methods, such as cookies, exclusively for marketing purposes on our main website. Our client portal at https://my.hostcay.com/ does not collect marketing-related data from your visits.
To enhance your browsing experience, HOSTCAY uses cookies and similar technologies to display personalized content, serve relevant advertising, and store your preferences. A cookie is a small piece of data stored on your computer by a website and returned to that website on subsequent visits. HOSTCAY uses cookies to identify and track visitors, monitor usage patterns on https://hostcay.com and https://my.hostcay.com, and remember your preferences. If you prefer not to accept cookies, you may configure your browser to refuse them before using HOSTCAY's websites; however, please note that some features may not function properly without cookies.
You can learn more about cookies at: https://www.cookiesandyou.com/about-cookies/
By continuing to browse our website, you acknowledge and consent to HOSTCAY's use of cookies.
You have the right to access, correct, or delete your personal information at any time. To exercise these rights or for any privacy-related inquiries, please contact us at office[at]hostcay[dot]com.
HOSTCAY is committed to compliance with the General Data Protection Regulation (GDPR) and all other applicable data protection laws.
3. DMCA, COPYRIGHT, FREEDOM OF EXPRESSION & APPLICABLE LAW
The Digital Millennium Copyright Act (DMCA) is a United States federal law. While it establishes a framework for addressing copyright infringement and provides guidelines for online service providers, our EU-based data centers operate in compliance with the copyright laws of their respective jurisdictions.
Within the European Union, adherence to the EU Directive on Copyright in the Digital Single Market is essential. Users and content creators are responsible for understanding and complying with the specific copyright laws applicable to their jurisdiction and the content they host, as regulations may vary by country.
HOSTCAY upholds the principles of Article 10 of the European Convention on Human Rights, which protects the fundamental right to freedom of expression. We do not engage in the censorship of customer content. However, a clear distinction exists between hosting lawful free speech and hosting copyrighted material or content that violates our Terms of Service. Our commitment to free expression does not authorize the use of our services for any activities prohibited under these terms.
We advocate for freedom of expression, endorse open-source software, prioritize privacy and anonymity, and support network neutrality. As a free-speech hosting provider, we want to clarify that we do not offer bulletproof hosting and strictly prohibit malicious activities. We refrain from removing content that may be considered offensive, provided it does not violate our Terms of Service.
For any copyright or rights-related inquiries, please contact us at office[at]hostcay[dot]com.
4. PROHIBITED CONTENT
While we strive to maintain an open and permissive hosting environment, the following types of content and activities are strictly prohibited on our infrastructure:
- Child sexual abuse material (CSAM) of any kind
- Content promoting illegal drugs or the abuse of controlled substances
- Content involving animal exploitation, including zoophilia or bestiality
- Threatening, racially motivated, discriminatory, or otherwise abusive content
- Fraud, multi-level marketing (MLM) schemes, pyramid schemes, or other fraudulent activities
- Distributed Denial of Service (DDoS) or flooding attacks
- Ransomware, botnets, viruses, malware, IRC bots, or similar malicious software
- Phishing, scamming, or spam-related websites
- Any activity that may result in blacklist listings (e.g., Spamhaus)
- Network abuse, IP spoofing, or traffic manipulation
- Infringement of intellectual property or authors' rights
- Unauthorized access to computers, networks, or surveillance systems
- Content promoting or supporting terrorism
Legal adult (18+) and gambling content is permitted, provided it complies with the laws and regulations of the jurisdiction where the content is hosted. Any content not listed above is considered allowed, subject to applicable local laws.
If your use of our services endangers the health or safety of any person, we reserve the right to immediately suspend your service.
HOSTCAY is not responsible for any legal issues arising from data hosted by customers on HOSTCAY servers. The legality and legitimacy of hosted content remain the sole responsibility of the customer.
When law enforcement authorities present a valid legal document requesting customer information, HOSTCAY will cooperate and assist with their investigation. Law enforcement officials may contact us directly at office[at]hostcay[dot]com.
5. CONTENT & NETWORK USE RESPONSIBILITY
You bear full responsibility for all content hosted on and all activities conducted through our servers and network under your account. HOSTCAY upholds anti-censorship principles and will only intervene when content violates our Terms of Service. HOSTCAY accepts no liability for the use of domain names registered through our services, nor for the content published on websites associated with those domains. If you become aware of any unlawful activity hosted on our infrastructure, please report it to office[at]hostcay[dot]com.
6. DOMAIN NAMES
When you register a domain through our billing system, it is initially registered using the information you provide. If your billing account lacks sufficient information required for registration, the domain will be registered using HOSTCAY's company details by default. Please note that this means HOSTCAY will appear as the registered owner in WHOIS records. However, HOSTCAY acts solely as an intermediary — actual ownership of the domain resides with you, effective from the date of registration.
To avoid potential issues arising from incorrect WHOIS data, domain disputes, or complaints, we recommend updating your domain details to reflect your own information as soon as possible.
You may formally request the transfer of the domain name registration to yourself, making you the registered owner with the relevant registry operator. As a precondition for this transfer, you must agree in writing to comply with any agreements and terms to which HOSTCAY is bound as the current registrant.
Special Characters & IDNs: Special characters are not permitted in domain name registrations. Domain names must adhere to the following standards: they must be between 3 and 63 characters in length, consist only of letters (a–z), numbers (0–9), and hyphens (not at the beginning or end). Characters such as "&" and "#" are prohibited, and Internationalized Domain Names (IDNs) are not supported. Our system automatically removes IDNs and special characters upon domain activation to comply with global domain standards, which may result in domains with missing characters. Refunds will not be issued for domains affected by the use of special characters. Our profit margins on domain registrations are minimal, as the majority of fees are directed to the registry. The use of special characters in domain names is considered deceptive and may constitute phishing. We strongly advise against using special characters for this reason.
Domain Registration Compliance: HOSTCAY operates in full compliance with the legal requirements established by the relevant domain registries and our Terms of Service.
You acknowledge and agree not to use the domain name provided through our Services for any activities prohibited by our Terms of Service.
Limited Liability: Our liability is strictly limited to matters concerning domain registration. This liability does not extend to the content hosted on any domain registered through our services.
Domain Withdrawal or Locking: A domain registered with HOSTCAY may only be withdrawn or locked upon presentation of a valid court order recognized and accepted by the appropriate legal authorities.
Content-Related Suspension: We do not suspend domain names based on website content when that content is not hosted on our servers. Suspension is only considered when the content is hosted on our servers and violates our Acceptable Use Policy. Even in such cases, only the hosting service will be affected — the domain name itself will remain unaffected.
Reporting Illicit Content: Users who encounter illicit content are encouraged to report it to the relevant hosting provider responsible for that content. In most cases, illicit content is hosted on third-party servers, and those providers possess the authority to take appropriate action.
7. SPAM & UCE
Unsolicited Commercial Email (UCE) / SPAM Policy:
HOSTCAY enforces a strict zero-tolerance policy toward Unsolicited Commercial Email (UCE), commonly known as SPAM, across all network services. Customers are expressly prohibited from using our network to send UCE or to host websites promoted via UCE originating from any network. Violations of this policy will result in severe consequences, up to and including immediate termination of service. Upon receiving a report of a potential SPAM violation, HOSTCAY will initiate an investigation within 48 hours. During this period, customer access to our network may be restricted or temporarily suspended to prevent further infractions. If the investigation confirms a violation, HOSTCAY reserves the right to take immediate corrective action — including restriction, suspension, or termination of the offending account — without prior notice. HOSTCAY may also pursue civil remedies to recover costs incurred during the investigation and enforcement of this policy.
Shared & Email Hosting:
Our Shared Web Hosting and Email Hosting services are provided exclusively for personal or legitimate business use through webmail or IMAP/POP3 clients. SMTP functionality is not supported on these plans, and they are not intended for mass mailing, newsletters, or PHP-based mailing tools (such as those integrated with WordPress). To mitigate spam, outbound SMTP connections via Port 25 are blocked by default. Due to the privacy-focused nature of our offshore network, IP addresses assigned to these services generally lack established reputation on public email blacklists, making them unsuitable for direct email delivery. All outbound emails must be routed through Mail.baby, a third-party email relay service integrated and enabled by default on all shared and email plans. Customers are responsible for ensuring their domains are not listed on the SpamHaus Domain Block List (DBL) and that proper DNS configurations — including MX and PTR records — are in place using our designated nameservers. Third-party DNS management services (e.g., Cloudflare) are not compatible and may cause emails to be flagged as spam. While HOSTCAY strives to maintain optimal deliverability, inbox placement cannot be guaranteed, particularly for new domains or domains exhibiting spam-like characteristics. Domains listed on the SpamHaus DBL must implement DKIM, PTR, and MX records before submitting delisting requests; removal is not guaranteed. Our system employs stringent anti-spam filters, and rSPAM errors typically indicate blacklisted domains or flagged email content. Use of our services constitutes acceptance of these terms.
VPS & Dedicated Server Hosting:
Port 25 is disabled by default on all VPS and Dedicated Server plans to prevent spam. Due to the privacy-oriented nature of our offshore network, IP addresses assigned to these servers generally lack reputation on public email blacklists, making them unsuitable for direct email delivery. These ports are comprehensively blocked. Customers requiring email functionality should use reputable third-party SMTP providers such as Mail.baby, which is compatible with our infrastructure and offers competitive rates starting at €0.20 per 1,000 emails. Our servers are optimized for website and application hosting, not email delivery. Sending bulk emails, newsletters, or SMTP transmissions through PHP scripts (e.g., WordPress) requires an established domain and IP reputation, which can take several months to develop. We recommend using established email service providers such as Mail.Baby, MailJet, MailChimp, or SendinBlue, which operate on trusted IP infrastructure. IP addresses assigned to our servers may appear on the SpamHaus Policy Block List (PBL), which designates them as non-mail servers. While delisting is sometimes possible through email verification or manual intervention, we have proactively blocked these ports because, due to the offshore nature of our hosting, our IPs are frequently blacklisted, and delisting would not resolve the underlying issue. If you choose to use third-party SMTP providers, please note that domain names may also appear on the SpamHaus DBL due to low reputation or spam-like activity. It is your responsibility to ensure proper DNS protocols (DKIM, PTR, MX) are configured before requesting removal. Delisting is neither guaranteed nor immediate. By using these services, you agree to abide by these terms.
8. ABOUT SECURITY
- Your password provides access to your account. It is your responsibility to keep your password secure and confidential. Sharing your password or granting unauthorized users access to your account is strictly prohibited. You are responsible for all activity that occurs under your account, including use by unauthorized persons.
- You must not attempt to circumvent user authentication or security measures of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into servers or accounts you are not authorized to access, or probing the security of other networks.
- You must not attempt to interfere with service to any user, host, or network through "denial of service attacks." This includes, but is not limited to, network flooding, deliberate service overloading, and attempts to crash a host.
- Users who violate system or network security may face criminal prosecution and/or civil liability.
- You must implement adequate security measures to prevent or minimize unauthorized use of your account.
9. RESOURCES USAGE (SHARED HOSTING)
Shared and Reseller hosting users are prohibited from the following activities:
- Consuming 20% or more of system resources for longer than 120 seconds (including CGI scripts, FTP, PHP, HTTP, and other processes)
- Running standalone, unattended server-side processes
- Running any BitTorrent application, tracker, or client
- Engaging in any file-sharing or peer-to-peer activities
- Running cron jobs with intervals shorter than 10 minutes
- Generating more than 300 HTTP (Port 80) requests per 30 seconds
CPU and Memory Limits:
HOSTCAY uses CloudLinux (LVE) to ensure fair resource distribution among all Shared Hosting accounts. LVE is a kernel-level technology developed by the CloudLinux team, built on container-based virtualization using cgroups. It operates transparently with minimal overhead. The primary purpose of LVE is to prevent any single website from consuming all available CPU, I/O, memory, or Apache processes, which could cause server-wide downtime. If your website displays a "Resource Limit Reached" error, it means your account has reached the allocated LVE limits for your hosting package. You can find the specific resource limits for each package on our pricing page.
10. DEDICATED SERVERS & VPS SERVERS
Unmanaged Dedicated Servers and VPS Servers are rented by customers and are solely managed by the customers themselves. HOSTCAY provisions the server to the customer's specifications — including CPU, RAM, disk, and network configuration — and installs the chosen operating system (OS). Customers may select their preferred OS, though we may recommend specific versions for optimal compatibility and performance. After OS installation, our support responsibility ends. Customers receive root credentials, are required to change the password upon first login, and assume full responsibility for all aspects of server management. This includes configuration, software installation, updates, security hardening, backup management, and ongoing maintenance. In the event of issues, customers are responsible for their own troubleshooting and resolution.
IP Addresses & Mail Servers — Spamhaus, Blacklists, and Usage: Port 25 is disabled by default on all VPS and Dedicated Server plans to prevent spam. Due to the privacy-oriented nature of our offshore network, IP addresses assigned to these servers generally lack reputation on public email blacklists, making them unsuitable for direct email delivery. These ports are therefore blocked. Customers requiring email functionality are advised to use reputable third-party SMTP providers such as Mail.baby, which is compatible with our infrastructure and offers competitive rates starting at $0.20 per 1,000 emails. Our servers are optimized for website and application hosting, not email delivery. Sending bulk emails, newsletters, or SMTP transmissions through PHP scripts (e.g., WordPress) requires an established domain and IP reputation, which typically takes several months to develop. We recommend established email service providers such as Mail.Baby, MailJet, MailChimp, or SendinBlue. IP addresses assigned to our servers may appear on the SpamHaus Policy Block List (PBL), which is a non-mail server designation. Such listings can sometimes be resolved through instant email verification or manual delisting. Domain names may also be listed on the SpamHaus DBL due to low reputation or spam-like activity; it is your responsibility to ensure proper DNS configuration (DKIM, PTR, MX) before requesting removal. Delisting is neither guaranteed nor immediate. By using these services, you agree to these terms.
We do not retain server login credentials in our systems. It is the client's sole responsibility to securely store all login information. Servers are delivered with a pre-installed operating system and a control panel for VPS servers; Dedicated Servers do not include a control panel. Clients may contact us for support regarding OS reinstallation or server reboots.
Offshore Dedicated Servers and VPS Servers are not backed up by HOSTCAY unless an additional backup service has been purchased. Clients must manage backups independently. Additional backup storage can be purchased from our Storage Servers page. Alternatively, clients may use external solutions such as Google Drive, FTP servers, Dropbox, or contact us at office[at]hostcay[dot]com for guidance.
Dedicated Server Cancellations: To cancel a dedicated server, you must submit a cancellation request at least 7 days before the billing due date. This advance notice is required because dedicated servers are automatically renewed monthly through our data center agreements, and failure to notify us in time will result in continued charges for power, hardware rental, and space leasing. Timely payments are required for all servers. If any payment is missed, the status of all servers on your account may be affected. For example, if you have two servers and fail to submit a 7-day cancellation notice for one, the other server may be suspended until all outstanding payments are resolved.
11. WEBSITE MIGRATION, BACKUPS & DATA LOSS
By using HOSTCAY's services, you acknowledge and accept all associated risks. HOSTCAY shall not be held liable for any data loss resulting from its services. We strongly recommend that you implement your own backup procedures and routinely test data restoration to ensure the reliability of your backups.
Our website migration service is offered as a complimentary courtesy. Our team will make every reasonable effort to facilitate a seamless transition of your website to our platform. However, we cannot guarantee the availability, feasibility, or specific timeframe for any account transfer. The free migration service applies exclusively to Shared Web Hosting plans and must be requested within the first 30 days of your sign-up date. Migration requests submitted after this 30-day window will be subject to a predefined fee.
Migration services are limited to cPanel and DirectAdmin control panel transfers, in accordance with the control panels used for our web hosting services. We do not perform migrations for VPS or Dedicated Servers. Shared hosting migration requirements: maximum file size of 5 GB and maximum SQL database size of 2 GB. Files exceeding these limits will incur additional fees — please submit a support ticket for assistance.
HOSTCAY does not provide backups for any hosting service, including Shared Hosting, Linux VPS, Storage VPS, Windows VPS, and Dedicated Servers. Our services are self-managed and operate under an offshore privacy policy with a strict no-logs approach. It is your sole responsibility to maintain your own backups at all times. HOSTCAY is not liable for any data loss or data corruption.
By not providing backups, we give you full control over your data and backup processes, reducing reliance on our infrastructure. However, hardware failures and disk issues can and do occur. To protect against potential data loss, we strongly recommend configuring automated daily or weekly backups to an external storage solution — such as Google Drive, FTP, or another off-site method.
Please note that we clearly communicate this backup responsibility in all service activation emails and at the bottom of your welcome email. In the event of a hardware failure, we will provision a new service and extend your subscription by one additional month at no extra cost. However, we cannot recover lost data, so maintaining regular backups is essential.
Always ensure your backups are current to avoid disruptions to your services.
12. SERVICE UPTIME
HOSTCAY is committed to providing maximum network uptime. In the rare event that we fail to meet our uptime commitment, we will reimburse a proportional amount of the fees paid for the affected services. We guarantee a minimum network uptime of 99.9%.
HOSTCAY is not responsible for downtime related to the following, and no service credits will be issued for:
- Internal services such as MySQL, Apache, PHP, and similar software
- DDoS or flooding attacks
- Scheduled downtime or planned maintenance
- Service interruptions due to unpaid invoices, abuse notifications, or TOS violations
- ISP or local connection issues on the customer's side
- Customer-caused downtime
- Events of force majeure
HOSTCAY reserves the right to modify this Service Level Agreement (SLA) at its sole discretion. Any changes will be posted on the website and will take effect seven (7) days after publication.
13. SUPPORT
Customer support is provided exclusively through tickets submitted via our billing portal. Tickets are addressed in the order they are received — submitting multiple replies or duplicate tickets will not expedite response times. Please note that our support team operates in English only.
VPS and Dedicated Server services are unmanaged by default, unless otherwise specified at the time of purchase. These services are intended for experienced Linux administrators and webmasters who are proficient with GNU/Linux tools, operating systems, applications, and security practices. For Shared Hosting services, root administrative access is not provided. HOSTCAY manages the operating system and web server applications, and provides a web hosting control panel for intuitive account management.
HOSTCAY is not liable for disruptions or issues resulting from your own management of the Services. However, if disruptions are caused by hardware, infrastructure, network, or virtualization issues for which HOSTCAY is responsible, we will provide assistance upon request — either at no additional charge or for a mutually agreed-upon fee, depending on the scope of work.
You may contact us for support regarding the following:
- Network-related issues
- Server hardware issues
- VPS control panel issues
- OS templates and ISO images
Abusive, threatening, or inappropriate language is strictly prohibited in all communications with HOSTCAY, including our ticketing system, forums, and chat channels. Engaging in such behavior may result in a warning and/or suspension of your access to support services.
14. CANCELLATIONS & REFUNDS
HOSTCAY reserves the right to terminate any account at any time, with or without prior notice.
Any form of abusive behavior toward HOSTCAY staff will result in the suspension or termination of your services.
Customers may cancel their services at any time by submitting a cancellation request through the client control panel at least 7 days before the renewal date.
Dedicated Server Cancellations: To cancel a dedicated server, you must submit a cancellation request at least 7 days before the billing due date. This is required because dedicated servers are automatically renewed monthly through our data center agreements, and failure to provide advance notice will result in continued charges for power, hardware rental, and space leasing. Timely payments are required for all servers. If any payment is missed, it may affect the status of all servers on your account. For example, if you have two servers and fail to submit a timely cancellation request for one, the other server may be suspended until all outstanding payments are settled.
Cancellation requests will not be accepted through support tickets or email. To initiate a cancellation, you must use the client area by navigating to your services and submitting a cancellation request directly.
Refund Policy: HOSTCAY generally does not issue refunds, with the following exception: Shared Hosting plans are eligible for a 15-Day Money-Back Guarantee for new customers, excluding payments made via Bitcoin or other cryptocurrencies. Refunds may also be considered within the initial 72 hours of the payment date if an error attributable to HOSTCAY occurs or if HOSTCAY is unable to deliver the requested service. Non-refundable charges include processing fees, administrative fees, setup fees, management services, and any other associated costs. Where a refund is approved, an administrative fee of 1% of the refundable amount (minimum €2.00 EUR) will be deducted. Initiating a dispute or chargeback through a payment processor may result in immediate suspension or termination of your services. Any breach of these Terms of Service voids all entitlement to a refund.
Refunds will not be issued for: Dedicated Servers, Virtual Private Servers, SSL Certificates, VPNs, administrative fees, custom software installation fees, domain name registrations, transactions conducted via Bitcoin or other cryptocurrencies, "Add Credit" deposits, and non-refundable licensing fees (e.g., cPanel, DirectAdmin, and similar licenses).
HOSTCAY reserves the right to decline any refund request at its sole discretion.
Recurring Payment Subscriptions: It is your responsibility to cancel any active payment subscriptions directly with PayPal or your chosen payment provider. HOSTCAY does not have access to your payment profiles and cannot cancel recurring subscriptions on your behalf — only the account holder can manage these through their payment provider's platform. We are not liable for ongoing charges from third-party payment processors. If you do not cancel your subscription, you will continue to be billed, and any charges will be applied as credit to your account balance for use toward future services and invoices. Credits are non-refundable. However, if you are charged for multiple months in error, refunds may only be issued for payments made within the last 30 days, returned to the original payment method.
Refund requests for products or services that are functioning properly, or experiencing issues caused by the customer, will not be accepted.
Refunds are exclusively available to first-time customers. Individuals who have previously held an account with us, cancelled it, and subsequently re-registered — or those who have opened a secondary account — are not eligible for a refund. Additionally, any breach of these Terms of Service renders the refund policy null and void.
15. PAYMENTS, SUSPENSION, TERMINATION & DATA RETENTION
Invoices for all hosting services are generated 7 days before the due date. Our billing system sends multiple reminders for outstanding invoices. It is your responsibility to ensure that your contact information is accurate so that you receive these notifications in a timely manner.
We accept a range of payment methods, including Credit Card, PayPal, Cryptocurrency (BTC, LTC, XMR, DASH, DOGE, USDT), PerfectMoney, and Wire Transfer. For PayPal payments, we may request verification of the PayPal email address associated with the transaction. To ensure complete buyer anonymity, all cryptocurrency payments are converted to XMR (Monero).
Shared Hosting: Accounts will be suspended 1 day after the invoice due date if payment is not received. If the account remains suspended for 4–5 days, it will be automatically cancelled and permanently removed from our servers. Data recovery is not possible, as we do not maintain backups.
VPS Servers: Services will be suspended 1 day after the invoice due date if payment is not received. If the server remains suspended for 4–5 days, the service will be terminated and all data will be permanently wiped from our systems. Data recovery is not possible, as we do not maintain backups.
Dedicated Servers: Servers will be suspended if payment is not received by the invoice due date. If the invoice remains unpaid for 4–5 days and we receive no communication from you — even to request a payment extension — your server will be terminated. Once terminated or recycled, all data will be permanently lost.
If you anticipate a delay in payment, it is essential to notify us promptly to avoid service disruption.
Once a service has been terminated, data hosted on it cannot be restored or retrieved, as outlined in Section 11: Website Migration, Backups & Data Loss. You are responsible for making timely monthly payments to prevent data loss. Outstanding invoices may result in service suspension followed by permanent data deletion. You must also maintain your own backups to safeguard against potential data loss.
16. RESELLERS & PARTNERS
Resellers are responsible for providing first-line support to their own clients. HOSTCAY does not offer support directly to reseller end-users. If a reseller's client contacts HOSTCAY directly, we reserve the right to temporarily suspend the client's account until the reseller assumes responsibility. For security purposes, all support requests must be initiated by the reseller on behalf of their clients.
Resellers are responsible for all content stored or transmitted under their reseller account and for the actions of their clients. HOSTCAY will hold resellers accountable for any client activity that violates applicable law or these Terms of Service. In such cases, HOSTCAY will contact the reseller and work collaboratively to resolve any abuse issues.
17. AFFILIATE PROGRAM
Under the HOSTCAY Affiliate Program, affiliates earn a 20% commission on each qualifying first-time order placed through their unique tracking link. Commissions apply only to initial purchases and do not include recurring renewals. The affiliate tracking cookie remains active for 2 years from the referred visitor's initial click, meaning you can earn a commission even if the referral does not purchase immediately.
Commission Rate: 20% on every qualifying first-time order placed through your affiliate link.
Eligible Purchases: Commissions are earned on all first-time orders, except for:
- Addon configurations
- Domain name registrations
- SSL certificates
Cookie Tracking: We track referred visitors using a cookie that remains active for 2 years from the initial visit. You will earn a commission if the referred visitor makes a qualifying first-time purchase at any point within that period.
Exclusions: Commissions are not paid on service renewals or additional addons, including:
- Dedicated IP addresses
- Software licensing
- Custom installations
- Other options added at checkout
If an affiliate order includes addon configurations, the displayed order value may appear higher than the commissionable amount. The final matured payout will exclude addons and reflect the correct commission.
Minimum Withdrawal: The minimum withdrawal amount is €10 EUR, with a maximum of €100 per withdrawal. A 35-day maturation period applies before payouts can be processed, allowing time for chargebacks, cancellations, or potential Terms of Service violations. Affiliates with a positive track record may request an expedited payout by submitting a support ticket. We will manually review your affiliate history and may reduce the waiting period if you qualify. Our preference is to process smaller payouts more quickly rather than waiting for larger amounts to accumulate.
Withdrawal Methods:
- PayPal
- Bank Transfer
- Cryptocurrency
Payout Processing: Payouts are processed on the same day they are approved.
Requesting a Payout: We recommend opening a support ticket when requesting a payout, as we do not receive automatic notifications for payout requests and may not check the request page promptly.
For Faster Processing: When submitting your support ticket, please mention that you have already submitted a payout request. This helps us prioritize your request and deliver your payout without delay.
18. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless HOSTCAY, its officers, directors, employees, agents, and third-party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities, and damages (including reasonable attorneys' fees) arising from or related to: (i) your use of or access to this website or any services provided herein; (ii) your violation of any provision of this Agreement or any incorporated policies; and/or (iii) your violation of any third-party rights, including intellectual property or proprietary rights. These indemnification obligations shall survive the termination or expiration of this Agreement and your use of the website or its services.
19. FORCE MAJEURE & LIMITATION OF LIABILITY
HOSTCAY shall not be held responsible for any damages your business may incur as a result of using our services. All services are provided on an "as is" and "as available" basis, without any warranties, express or implied. HOSTCAY disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement. This includes, without limitation, any loss of data resulting from delays, non-deliveries, incorrect deliveries, or service interruptions — regardless of cause. HOSTCAY reserves the right to amend its policies at any time.
HOSTCAY shall not be liable for any claimed damages — including incidental, consequential, special, or indirect damages — arising from server downtime, service unavailability, or data corruption or deletion from any HOSTCAY server, regardless of the cause.
20. FAILURE TO COMPLY
Failure to adhere to any of the terms and conditions set forth in this Agreement may result in a warning, suspension, or termination of your services. HOSTCAY reserves the right to remove any account without prior notice. If HOSTCAY deactivates your account(s) due to policy violations, all fees previously paid will be forfeited. The following actions constitute grounds for immediate termination:
- Violating these Terms of Service or Acceptable Use Policy
- Any attempt to discredit HOSTCAY or its services, including but not limited to threats, coercion of staff, or baseless legal threats
- Using HOSTCAY services for any illegal activity
- Using HOSTCAY services to store or distribute illegal or harmful material
You are responsible for the actions of all users under your account and for any content they create, modify, or control. These terms apply to all content hosted under your account, even if it was not directly uploaded by you.
HOSTCAY reserves the right to modify these policies at any time without prior notice.
